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Non Fault Accident Vehicle Claim and Repair Service

No Cost Non Fault Accident Service

car accident claims and repair with a courtesy car

Vehicle damage claims services for non fault road traffic accidents

Services include courtesy vehicles on a like for like basis to your own vehicle, replacement post accident hire cars (credit hire) and vehicle damage claims for your vehicles repair or write off value.

Vehicle accident claims and repairs after non fault accident

24hr Help: 0800 321 7320

How Does The Vehicle Claim And Repair Work

If the accident was not your fault and you have details of the at fault vehicle, we will almost certainly be able to help. Our service provides you an alternative route to claiming with your own insurance. We claim all costs directly from the at-fault drivers insurance at no cost to you.


The Benefits Of Our Vehicle Claim And Repair Service

As you will not be claiming against your own policy there is no policy excess or costs to pay, we give you full options over your vehicle claim, including selection of vehicle repair centre, vehicle valuation, or how any vehicle salvage is dealt with. Compass ensures you receive an immediate suitable like for like courtesy hire vehicle during the time your own vehicle is off the road. We act only upon your instruction giving more control, no costs, and better service in settling a non fault vehicle accident.


Compass provide a simple one call services to arrange the following:


To arrange a vehicle repair or damage claim please call the post accident vehicle claim team:

Call: 0800 321 7320 

car accident claim and repair

Request an immediate call back:


Vehicle Claims And Repair Services

Not everyone is aware if an accident is not your fault, you do not have to claim with your own insurance. The at fault insurer is responsible for costs and returning you to your pre-position position as soon as possible, this includes covering the cost of a replacement vehicle when you own vehicle is off the road as a result of the accident, they will also payout for the cost to repair your car or its pre accident value should it be a total loss write off. At Compass we provide these key services quickly and efficiently to get you back on the road and your vehicle repaired or the loss value claimed back.


Need To Claim For Your Vehicle Or Repair

If you are reading this following a non fault road traffic accident we will be able to help with the provision on a suitable like for like hire car or courtesy car and process your vehicle accident claim. We can also assist you with your insurers or provide courtesy hire vehicle only services if you claim with your comp insurance. 

Remember If you do not wish to claim against your own insurance you do not have to, our advice is always consider your options first and go with the best service to suit your requirements.


If Your Accident Damaged Vehicle Is Repairable

Should your vehicle be repairable our Repair centres offer free collection and delivery, Compass Hire provide you with a like for like replacement hire car whilst your vehicle is repaired, and all work carried out is fully guaranteed. If you wish to appoint your own repair centre that is not a problem, as long as they can safely repair your vehicle to the correct standard we can arrange repairs with them, we deliver the courtesy vehicle or hire vehicle to their location or your home address.


claim and repair write off

Claiming When Your Vehicle Is A Write Off

If your vehicle is a write off and the accident was not your fault, you are still entitled to a replacement like for like courtesy car or hire vehicle, Compass Hire can arrange this service within 3 hours of acceptance of request, we deliver our post accident hire cars and courtesy vehicles directly to you and the vehicle will remain with you until you receive payment for your vehicles pre accident write off value. We can arrange this aspect of claim or work with your own insurance company should you have appointed them.

Want to know more about how we can you, please call our new hire claims team and a member of the team will be happy to help in answering any questions or simple give you advice regarding your options. For vehicle write off information visit our vehicle write off page.


Vehcle Claims And Repairs

If your vehicle is repairable we can help. We firstly asses your vehicle to establish its road legal condition. Should the car not be considered road legal for use we arrange a like for like replacement vehicle immediately.

A vehicle engineer will carry out a detailed inspection of your vehicle, a report is produced with a full break down of the repair. This covers cost, parts, labour and materials required. You are given a copy of the report and ask to appoint a garage of your choice who we will then instruct to repair the vehicle. Once repairs are completed and your are happy to sign the repair centres customer inspection and satisfaction note the vehicle is returned to you and the vehicle replacement vehicle is returned.


Can I Choose The Repair Centre After A Non Fault Car Accident And Why Its So Important The You Do

Yes. Its your vehicle and entirely your choice where the vehicle should be repair. Regardless how an insurance company may try to persuade you to use their favored repair centre its important to ask the simple question,'what is the best option for me?' 

Whilst an insurer may benefit in you using their favored service, in many cases this if not the right choice for you. At Compass Hire we give the you full control over the choice of repair centre, we however simply suggest the best option is often a manufacturer approved repair centre or specialist independent repair centre. Why is this?

Firstly by using one of these repair centre types you ensure the technicians are trained in repairs of your specific vehicle type, it ensures only the correct genuine manufacturer approved parts are used. This is of great importance when you consider the vehicle may hold manufacturer warranties that will need to be preserved. For example many cars now have 10 year corrosion warranty as standard. By by using a manufacturer approved repair centre your repairs will be carried out manufacturer standards and hold appropriate repair works warranties.

Finally you must consider the vehicle resale value, if the vehicle is on finance or it the vehicle is a lease vehicle. All these factors can be adversely effected by poor or sub-standard repairs. Lease vehicles and financed vehicle will have a condition you return the vehicle to a strict standard at the end of the term. If the standard is no reached you will find yourself responsible for the cost of any repairs or corrections. 

Given all of the above, you must do what is in your interest and not the insurance company, with our vehicle claim and repair service we ensure all these points are addressed and only progress vehicle repairs and vehicle claims with our customers interest our sole priority. We provide the vehicle repair and claim service that is right for you.


No Cost Vehicle Claim And Repair Service

Compass can arrange your vehicle repair, so you don’t have to pay excess on your policy or even make a claim against it.

Compass can authorise repairs within 48 hours from point of engineer inspection.


24hr Help: 0800 321 7320


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